Terminology

What is an MSA agreement?

A multi-source agreement (MSA) is an agreement between multiple manufacturers which strictly defines the operating characteristics of a specific group of products. Such agreements enable manufacturers to build products which are interoperable or compatible across different vendors. Where we state that Edgeware products are MSA compliant this means that they conform to the specifications defined by the MSA agreement.

What does the CE mark signify?

The CE marking is a manufacturer’s declaration that the product meets the requirements of the applicable EC directives. Officially, “CE” is an abbreviation of Conformité Européenne meaning “European conformity”. All Edgeware products are CE marked.

What does the FCC mark signify?

The FCC Declaration of Conformity or the FCC label or the FCC mark is a certification mark employed on electronic products manufactured or sold in the United States which certifies that the electromagnetic interference from the device is under limits approved by the Federal Communications Commission. All Edgeware transceivers and cables are FCC compliant.

What does the RoHs mark signify?

RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All Edgeware products are RoHs compliant.

What does the UKAS mark signify?

The United Kingdom Accreditation Service (UKAS) is the sole national accreditation body recognised by the British Government to assess the competence of organisations that provide certification, testing, inspection and calibration services. We use the UKAS logo to illustrate that Edgware transceivers have passed testing in UKAS accredited laboratories and meet international laser safety standard IEC EN 60825-1:2014.

Can Edgeware products be sold in the USA?

Yes, Edgeware products are FDA registered and complaint to laser safety Class 1 21CFR1040.10 LN#50 6/07.

Product

How do I search for a product on the website?

If you know the manufacturers part code for the product you require then the quickest way is to use the “search by code” link on the homepage. Alternatively use the drop down variables to filter to the specification you require. If you still don’t find a suitable product then it may be that it is not a standard part code and in this situation you should make a bespoke enquiry.

How many items are in the Edgeware product range?

Our standard range covers approximately 1500 transceivers and DAC’s but our bespoke capability means that the range is many times larger.

Where can I buy Edgeware products?

Edgeware supply though their partner network. Details of our suppliers can be found here (link). Our partner network holds significant volumes of inventory to facilitate next day delivery across Europe and the USA.

How are Edgeware transceivers packaged?

Edgeware transceivers ship in either single or multi-pack (depending on type). If you require only single pack for logistical reasons please ensure you inform your point of purchase. Both single and multi-packs ship in an anti-static clamshell enclosed in a branded sleeve.

What is a bespoke product?

A bespoke product is one that has been designed and manufactured to meet your precise specifications. This is often required when that specification does not exist as a standard part code within the range of transceivers offered by the broad line manufacturer of the switch you are running for example. Manufacturers do not attempt to produce every possible variant for every available transceiver. They only produce the best-selling models. Edgeware fill in these gaps in the range to give our customers the solutions they need in their specific applications.

Do you have a minimum order for bespoke products?

No. There is no minimum order quantity.

How do I get a price for a bespoke product?

Either send Edgeware an enquiry through our contact page (link) and we will direct it to an appropriate partner or alternatively approach one of our authorised partners directly.

What is the typical lead time for a bespoke product?

We endeavour to deliver within 10 working days from the point of accepting an order from our partner network.

Is there a quality difference between Edgeware products and other major manufacturers transceivers?

All Edgeware products are built to the same MSA compliant specifications and using the same materials as those supplied by the other major manufacturers.

Why are Edgeware prices so much lower than the broadline manufacturers?

Other manufacturers charge a heavy premium and rely on their brand identity to justify the price point. Edgeware don’t expect astronomical margins and operate with a more conservative mark up.

Can Edgeware transceivers be manufactured to accommodate higher temperature ranges?

Yes. Edgeware transceivers can be manufactured to handle -40 to +85 degrees Celsius depending on type. Please use our bespoke service for advice.

How does your product evaluation service work?

Please register your interest either via our website contact form or with a partner directly. We will require some basic details regarding product type and quantity. We will then supply the appropriate evaluation units free of charge for up to 30 days so that you can ensure you are satisfied with performance, build quality and compatibility before proceeding to purchase.

I am interested in becoming an Edgeware partner. What are the benefits and how do I apply?

Edgeware operate both a revenue based rebate programme and also a rewards based program. Please send an email through our contact page (link) which starts with the words “Partner programme” and we will contact you to advise the right programme for you.

Warranty

Will the warranty on my switch be affected if I install Edgeware products into it?

No. It is illegal for the manufacturer to invalidate the warranty. Legal precedent was set by the Magnuson-Moss act in response to widespread misuse of warranties by merchants. The act stipulates that “warrantors cannot require that only branded parts be used with the product in order to retain the warranty”. An overview of the act itself can be found here.

I have heard some manufacturers’ representatives advising that warranty will be affected if I don’t use their branded options. Why is this?

The manufacturers want to tie you in to buying their branded components as it is extremely lucrative for them to do so. Despite what individual representative’s may claim the correct position can be identified on the manufacturer’s website. Below are two examples to illustrate this:

http://www.cisco.com/c/en/us/products/prod_warranty09186a00800b5594.html

http://www.kingston.com/us/company/magnusonmoss#1

To summarise, the manufacturer can only deny to warrant a host device if the third party component that has been installed has caused the item concerned to fail. There is an extremely low risk of this occurring with the use of external components such as transceivers. Especially, when they are built to conform to the industry agreed specifications laid out by the manufacturers themselves in their multi-source agreements!

How does Edgeware warranty compare to other vendors?

Edgware products are extremely reliable and fully backed by a lifetime warranty, (link) other vendors may only offer 12 months warranty.

What is the returns policy for goods ordered in error?

The returns policy for goods that are not defective may vary depending upon your point of purchase. We advise you to consult with the partner concerned to establish what their policy is.

How do I arrange to return a defective product?

In the unlikely event of a component failing you should always contact your point of purchase who will liaise with Edgeware to arrange a next day advance replacement. You may be required to quote a serial number and provide proof of purchase.

Does warranty entitlement differ for bespoke products?

No. All bespoke products have the same lifetime warranty entitlement as our standard range.

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